Complete Care at Heritage LLC
7232 GERMAN HILL ROAD
DUNDALK MD 21222
Phone: 4102826310
Abuse icon For profit - Corporation
Official CMS provider data, processing date 2026-09-01. Not an endorsement.
- Overall rating vs. the Maryland average: 1.2 star lower (3.2), below average
- Overall rating vs. the national average: 1.0 star lower (3.0), below average
- Overall rating vs. the Dundalk average: level with the average (2.0)
CMS records a substantiated abuse citation for this facility in the most recent three inspection cycles.
Facility details
Size, ownership, and inspection history as reported to CMS.
| Certified beds | 177 |
| Average residents per day | 145.3 |
| Occupancy | 82% |
| Ownership | For profit - Corporation |
| Chain | COMPLETE CARE (85 facilities) |
| County | Baltimore |
| Provider type | Medicare and Medicaid |
| First certified for Medicare & Medicaid | 1981-11-09 |
| CMS certification number (CCN) | 215135 |
| Health deficiencies in the latest inspection cycle | 27 |
Staffing and turnover
Staffing hours and turnover are among the most predictive measures CMS publishes.
| Adjusted total nurse staffing hours per resident per day | 3.29 |
| Reported total nurse staffing hours per resident per day | 3.44 |
| Registered nurse turnover | 79.5% |
| Total nursing staff turnover | 59.0% |
| Resident and family council | No |
Fines and penalties
Civil money penalties and payment denials on record, as published by CMS.
| Fines (count) | 1 |
| Fines (total value) | $60,132 |
| Payment denials | 0 |
| Total penalties | 1 |
Questions to ask Complete Care at Heritage LLC
- What are the staffing levels on the specific unit my relative would be admitted to, and how do they compare with the figures above?
- How many residents were transferred to hospital in the last year, and for what reasons?
- What was cited at the most recent inspection, and what has changed since?
- Does this facility accept Medicaid on admission, and what happens when private funds are exhausted?
- What is the all-in monthly cost, including therapy, pharmacy, and any ventilator or dialysis surcharges?
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Is Complete Care at Heritage LLC highly rated?
CMS rates it 2 out of 5 overall, which CMS labels "Below average". Health inspections rate 1, staffing 2, and quality measures 5.
How many beds does Complete Care at Heritage LLC have?
CMS certifies 177 beds; the facility reports an average of 145.3 residents per day (about 82% occupancy).
Does Complete Care at Heritage LLC have any fines or citations?
Yes. CMS records $60,132 in fines and 0 payment denials for this facility.
Has Complete Care at Heritage LLC been cited for abuse?
CMS records a substantiated abuse citation for this facility in the most recent three inspection cycles.